Thank you for reaching out to us for support. Our hours are 8:30 AM to 5:30 PM Monday through Friday, excluding holidays. We promise to get to your request within 24 hour. Should this be an emergency please mark the item as high priority and we will get to it as soon as possible.
URGENT items should be about site outages or some other major issue. URGENT tickets that are addressed after hours may incur additional charges depending on the issue and your maintenance contract with us.